Privacy Policy

1. Information We Collect

When you browse our catalog, make a purchase via Guest Checkout, create an account, or contact customer service, we may collect the following details:

• Order & Delivery Data: Full name, shipping address, district, mobile phone number, and email address.
• Payment Information: Chosen payment method (Cash on Delivery / bKash). For bKash transactions, we store the transaction ID (TrxID) and sender number for payment verification. We do NOT store debit/credit card numbers or banking PINs.
• Technical & Usage Data: Browser type, IP address, device viewport, and browsing navigation purely for site optimization and security protection.

2. How We Use Your Information

We utilize your collected details strictly for the following purposes:

• Processing, packaging, and dispatching your orders through licensed courier partners.
• Sending automated order confirmation emails and SMS shipping status alerts.
• Facilitating 7-day replacements, return handling, and official brand warranty verification.
• Preventing fraudulent transactions and ensuring overall website security.

3. Cookies and Local Storage

Nanobit uses lightweight, essential cookies and browser LocalStorage to:

• Remember your Shopping Cart contents and Guest Wishlist items between page refreshes.
• Maintain active customer login sessions when you opt into an account.
• Store interface preferences such as catalog grid view choices.

You can control or clear cookies at any time through your browser settings; however, disabling cookies may limit cart persistence functionality.

4. Sharing with Third-Party Logistics Partners

To fulfill nationwide deliveries across Bangladesh, we share your recipient name, address, and contact number exclusively with certified courier delivery companies (e.g., Steadfast Courier, RedX, Paperfly). These partners are legally prohibited from utilizing your personal data for any purpose other than executing delivery.

5. Data Security and Storage

All data transmissions between your browser and our servers are encrypted using 256-bit Secure Socket Layer (SSL/TLS) encryption. Our servers are hosted in high-security data centers equipped with active firewalling, intrusion prevention, and regular vulnerability audits.

6. Your Rights as a Customer

You retain the right to:

• Request access to the personal information we hold about your order history.
• Request correction of any inaccurate or outdated contact information.
• Request the deletion of your account and saved address records.
• Unsubscribe from promotional newsletters at any time via the one-click unsubscribe link.

7. Contacting Our Data Protection Team

If you have any questions or concerns regarding our privacy practices or wish to exercise your rights, please reach out to: