7-Day Return & Replacement Policy

1. Eligibility for 7-Day Replacement

To qualify for a 7-day replacement or refund under our guarantee:

• The claim must be initiated within 7 calendar days of physical package receipt.
• The item must include the original manufacturer retail packaging, user manual, cables, and all bundled accessories.
• The original printed Nanobit purchase invoice or digital Order ID must be provided.
• The product serial number and warranty security stickers must remain untampered.

2. Non-Eligible Conditions (Exclusions)

Returns and replacements cannot be accepted under the following circumstances:

• Physical burn, accidental liquid spillage, electrical short circuits caused by non-certified power outlets, or physical breakage.
• Product firmware tampering, unauthorized repairs, or broken factory warranty seals.
• Change of mind after opening sealed product packaging if the product operates strictly within technical specifications.

3. Refund Processing & Timelines

If a direct product replacement is unavailable in inventory, or if a refund is mutually agreed upon:

• bKash / Nagad / Rocket: Refund processed within 24 to 48 business hours after receiving the returned parcel.
• Bank Transfer (BEFTN / NPSB): Transferred within 2-4 business bank days.
• Nanobit Store Credit / Coupon: Issued immediately with 100% face value and no expiration date.

4. Official Long-Term Warranty Claims

After the initial 7-day replacement window, all products remain covered by their respective manufacturer warranties (e.g. 1-Year to 5-Year official distributor warranties). Nanobit provides full facilitation for claiming official brand warranty support on your behalf.

5. Initiating a Return Request

To start a return right away, reach out to our dedicated RMA support desk: