Frequently Asked Questions

For orders inside Dhaka city, delivery takes 24 to 48 hours. Orders placed before 1:00 PM are frequently dispatched on the very same day. For all other 63 districts outside Dhaka, deliveries are handled via trusted express couriers (Steadfast / RedX / Paperfly) and typically arrive within 48 to 72 hours.

Standard delivery charge inside Dhaka is ৳60, and nationwide outside Dhaka is ৳120. We offer 100% Free Nationwide Delivery on all orders total exceeding ৳2,000!

Yes! Nanobit operates on a guest-first architecture. You do not need to remember passwords or log in. Simply navigate to our Track Order page and enter your 4-5 digit Order ID alongside your billing phone number or email to view real-time shipping milestones.

Yes, Cash on Delivery is available across all 64 districts in Bangladesh with zero advance deposit required for standard regular orders.

At checkout, select "bKash / Mobile Banking". You will see our official Merchant / Agent number with step-by-step instructions. Once you complete the transfer in your bKash app, simply input your bKash Sender Number and Transaction ID (TrxID) in the checkout field.

Yes! Every shipment includes a printed official Nanobit tax invoice with product serial numbers. You will also receive a digital copy via email immediately after placing your order.

Yes, 100% strictly. We do not deal in master copies, refurbished units, or counterfeit clones. Every item is imported in factory sealed retail packaging with authentic security scratch codes and serial verification.

If you receive an item with a manufacturing defect, hardware malfunction, or incorrect specifications, notify us within 7 days of delivery. We will arrange a replacement at zero additional shipping expense.

Products carry manufacturer warranties ranging from 6 months to 5 years (as stated on the product page). Keep your Nanobit invoice and packaging box. You can contact our support team directly or bring the device to our support center for swift warranty processing.

Yes! Click the heart icon on any product card or single product page to save it into your guest wishlist. Your selections will persist across visits in your browser, and you can move items directly into your shopping cart anytime.

You can self-cancel your order directly from your account page while the order status is "Pending Confirmation". If you checked out as a guest, simply reach out to our phone support or WhatsApp hotline with your Order ID before the parcel is handed over to courier dispatch.